Summer never stops in our heart and neither do we.
Do you have a question we can help with? Below you will find frequently asked questions. Didn't find the right answer for your question, please see our contact details down below the page.
FAQ
What are the benefits of creating an account?
By creating an account you can create a personal wishlist, checkout faster and access your order history PLUS, we have new and exciting things coming! So how do you sign up? It's super easy, click here to get started.
What is your sizing like?
Our sizing is based on the body measurements displayed on our Size Guide and should be used as a guide only. Styles may differ across various fabrics and designs. If you would like further assistance with sizing, our customer service team are more than happy to help! Please contact us to assist you with sizing.
What is a pre-order?
A pre-order is an item that is not yet released or ready to be dispatched. These styles are usually popular and in demand, so ordering whilst on pre-order allows you to secure an item before it's released and available. The estimated shipping date will be displayed on the product page and the item will be shipped as a priority as soon as it's delivered.
How do I request a restock?
We understand sometimes a size or style you love is sold out. So we've made it easy to communicate to you when it's back in stock! All you need to do is click the 'Notify Me' button on the product page, select the size you want and enter your email address. If the product become available again, you'll be notified via email with a link to your shopping bag for an easy checkout.
Can I change my order?
Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address or cancel your order, please contact us at shop@yazbahar.com within 8 hours of placing your order. We will not be able to make any changes beyond that period.
What payment methods does Yazbahar accept?
We have more payment options available depending on your location. You can choose your preferred payment method at the checkout. If you do not see your preferred method in the list of choices, please email shop@yazbahar.com
When do I receive my order?
We aim to dispatch all orders within 24 hours of being placed. Delivery times then vary depending on the destination. You can view all estimated delivery times HERE. Please allow additional dispatch time during sale periods.
How can I track my order?
Once your order has been shipped, you will receive a shipping email containing your tracking number which links to the relevant courier website. Additionally, if you opted to receive SMS updates at checkout, or have the Shop app on your phone, you will also receive updates via these channels.
How can I return my order?
Simply ensure the item is in its original condition with all tags attached and no signs of obvious wear. Unfortunately we cannot return sale items or do direct exchanges. However, check on our returns policy here or email us at shop@yazbahar.com.
CONTACT US
Do you have any questions we can help with? Please send an e-mail to contact@yazbahar.co and we will get back to you within 24 hours.